Frequently Asked
Questions

Verve turns your everyday spend into MORE. Earn cashback from hundreds of top brands, plus discover hidden gems. Cashback is paid directly to your Monzo, Revolut, or Starling Bank account. No loyalty card, vouchers, or codes required – simply search and pay with the card associated with your Verve linked bank account at participating brands.

It’s so easy, you just need to follow these simple steps:

•   Download App – Search for Verve Cashback in App Store or Google Play
•   Sign Up – Register by linking your Monzo, Revolut, or Starling Bank personal or sole trader account
•   View & Redeem Offers – Search available cashback offers by category or location in the app – pay using your linked Monzo, Revolut, or Starling Bank card
•   View & Purchase Gift Cards – Search available gift cards by category in the app – pay using any bank
•   Earn & Receive Cashback – Once available, cashback rolls effortlessly into your linked bank account!

Once a qualifying transaction has occurred, you will receive a notification and the cashback will be added to your Verve Pending balance. In the case of an in-app gift card purchase, the gift card will be in your ‘Wallet’ available to spend, and the cashback will be added to your Verve Lifetime Savings balance. You will receive another notification when cashback is paid into your linked Monzo, Revolut, and/or Starling Bank account.

While Verve is eager to support everyone’s cashback journey, we are currently available to Monzo, Revolut, and Starling Bank personal banking and sole trader UK accountholders who are 18+ years of age. More banks may be coming soon!

For more information on who can use Verve, our Terms & Conditions can be found here.

No, Verve is free to use! Free, plus cashback on every day purchases and gift cards with hundreds of brands – what’s not to love?

Brands on our platform fund their cashback offers. Each time you make a qualifying transaction with one of these brands, they pay us so we can pay you. We may receive a small commission from the brand to run the programme, keeping it free for you to use.

The Verve app is available from the App Store and Google Play.

Whether you have a question, want to share feedback, or need further assistance, Verve’s Customer Support team is reachable:

• Simply send a message to contact@verve.cash, or
• From the in-app Verve ‘Wallet’ page, by tapping ‘Contact Us’ – enter your query into the email template and submit.

Either way, our Customer Support team will respond as soon as possible. We endeavour to resolve all queries within 5 business days (Monday-Friday).

By linking your bank account, you will be able to view and make use of Verve’s cashback offers. Without a linked bank account, we are unable to seamlessly send you cashback earned on your qualifying purchases.

For you to enjoy using Verve and receive cashback directly to your linked account, we need you to authenticate your Monzo, Revolut, and/or Starling Bank account in the Verve app so we can access the following:
• Transaction data to redeem and recommend offers
• Account details to send available cashback earned
• Contact details in case there is an issue and we need to notify/verify you

Full details about how we use and protect your data can be found in our Privacy Policy.

We are currently available to Monzo, Revolut, and Starling Bank accountholders. You may link only one UK personal or sole trader account per bank to your one Verve account. However, you may link a single account with any or all of the participating banks to your one Verve account.

It’s quick and easy to add a bank account, please follow these steps:

• Open your Verve app and go to the Profile page
• Go to ‘Linked Accounts’, then click on ‘Connect another bank account’
• Select your bank
• Follow the on-screen instructions to link your Monzo, Revolut, or Starling Bank bank account(*)
• Once done, you will be redirected to the Verve app and can start earning cashback!

Note: we currently only support personal and sole trader accounts; a linked Revolut bank account must be in Great British Pounds (GBP) to be eligible for cashback.

If you have any questions or need support, please contact us at contact@verve.cash.

We will send reminders to notify you to renew your bank account access. You are able to renew your access at any time within the Verve app – it’s quick and easy to do, simply follow these steps:

•  Open your Verve app and go to the Profile page
•  Select the account you’d like to renew access to (it may say ‘disconnected’)
•  You’ll be taken to your Monzo, Revolut, or Starling Bank banking app where you can confirm that you are happy to renew access
•  Once done, you will be redirected back to the Verve app and can continue to enjoy earning cashback!

If you have any questions or need support, please contact us at contact@verve.cash.

To keep earning cashback with Verve, it’s important that you renew access to your linked bank account(s) every 90 days.

We take data protection seriously. For compliance with the 2nd Payment Services Directive (PSD2) Regulatory and Technical Standard (RTS), we are required to have consumers re-authorise their banks to release their data for use by third party providers (TPPs) every 90 days.

We will send you reminder notifications when you need to do this – it’s quick and easy!

Verve is currently available to Monzo, Revolut, and Starling Bank UK-based personal banking and sole trader accounts, but we may add more banks in the future.

We do not currently support joint accounts with any bank.

To enjoy earning and receiving cashback with Verve, you need to have at least one linked bank account.

If you have more than one bank account linked and wish to remove one, follow the steps below:
•  Open your Verve app and go to the Profile page
•  Under ‘Linked Accounts’ you will see your connected bank account(s)
•  Swipe to the left on the bank account you wish to remove
•  Tap the red ‘Delete’ button that appears on the righthand side
•  This bank account will then be removed

If you have any questions or difficulty, contact us at contact@verve.cash.

If you encounter difficulties linking your bank account to Verve, please check the following:

•  Ensure the Verve app and your banking provider’s app are updated to the latest version
•  Ensure you have an active wifi or network connection
•  You are attempting to connect a supported bank or account type. Verve currently support Monzo, Revolut, and Starling Bank personal or sole trader accounts; we do not support joint or non-UK bank accounts.

If you’re still unsuccessful, please contact us directly at contact@verve.cash.

We want you to have the best cashback experience with Verve, and would be sorry to see you leave the Verve community. However, if you still want to delete your account, here’s how:

• Simply go to the ‘Profile’ page in the Verve app, where you will find a ‘Delete account’ button. Once you click this delete button, your accounts will be unlinked immediately and we will no longer receive any of your data nor can award any cashback
• For Starling Bank accounts, in addition to the above steps, you’ll also need to go in to the ‘Manage’ section of the Marketplace inside the Starling app and manually unlink Verve as we do not have control to delete what appears within their app.

Before you leave us, please do get in touch to see if we can provide support – contact@verve.cash.

Full details about how we use and protect your data can be found in our Privacy Policy.

Shop. Earn. Smile.

Verve makes earning cashback effortless. To earn cashback, simply:
•  Link your preferred bank account(s)
•  Navigate to the ‘Offers’ homepage
•  View all of our amazing cashback offers – search by brand or browse our categories
•  Spend as normal with our brands on your linked bank account card(s) – no need for vouchers or discount codes
•  Watch your Verve cashback balance roll in!

Some offers have specific terms and conditions, e.g. minimum spend required; not adhering to these conditions may result in ineligibility of cashback.

Once you have made a qualifying purchase, you’ll receive a notification confirming the amount of cashback earned. All qualifying transactions are shown in  the in-app ‘Wallet’ page with their respective status.

If you shopped at one of our participating brands but cannot see the transaction in your Verve ‘Wallet’ page, check the following:

•  You made the purchase with a linked card, and your linked bank account connection has not expired. If your account access expires, we are unable to track your transactions to award cashback.
•  The offer was active while you shopped – sometimes offers can expire or cashback rates change.
•  You satisfied all the relevant offer conditions – these vary per offer and can be found on each offer page in the Verve app.

If there seems to be a different issue, simply click on the ‘Missing Cashback?’ button at the bottom of a brand’s offer page and our Customer Support Team will be in touch. When you tell us, it helps us identify more qualifying transactions across the Verve community – so everyone gets MORE cashback! Cashback can be claimed through the ‘Missing Cashback’ button for up to 30 days after the date of your purchase.

Alternatively, you can contact our Customer Support Team at contact@verve.cash with the email subject ‘Did not receive cashback’, and the following details:

• Your full name;
• The email you use to sign into the Verve app;
• The name of the brand where you made a purchase; and,

The date and time of the purchase.

Cashback rates are decided by brands based on their individual goals and consumer audiences. We do our utmost to negotiate the best cashback offers for our Verve community to make it the most rewarding it can be! The more users and activity on our platform, the better the cashback rates we can negotiate.

Verve’s cashback offers are currently only available on UK purchases. If you make purchases with participating brands in locations outside the UK, these transactions will be ineligible for cashback. This may change in the future.

Qualifying cashback amounts greater than £1 are paid directly into your linked Monzo, Revolut, or Starling Bank account. While Verve aims to pay cashback as quickly as possible, the length of time this takes varies by brand and their individual policies. Please note that Verve can only pay out cashback once funds are received from brands themselves.

Any cashback amounts less than £1 will be carried over until your available cashback balance is £1 or more. You can view this balance on the ‘Wallet’ page in the Verve app.

When we get paid by brands, you get paid. Cashback is paid directly into your linked Monzo, Revolut, or Starling Bank account, with an email and notification sent to inform you, if you have them turned on. You can also check cashback status in the ‘Wallet’ page of the Verve app.

How quickly cashback is paid varies by brand depending on their individual policies. Using the information they provide, we suggest an estimated payout date in the Verve ‘Wallet’ page. If this date has passed and you haven’t received your cashback, the date will be updated to the next eligible payout date or until we receive the relevant funds from the brand to pay you.

Any questions, please get in touch with us at contact@verve.cash and our Customer Support team will investigate further.

Sometimes the status of a ‘Pending’ cashback transaction may change to ‘Declined’ in the ‘Wallet’ page of the Verve app. The most likely reason for this is that the transaction has been declined by the brand, or that the brand is no longer in partnership with Verve, meaning we will not receive the cashback funds. Rest assured we try to minimise these occurrences, and if we’re able to resolve, will make you whole for any eligible cashback.

We endeavour to pay cashback as quickly as possible, but sometimes things take a little longer. If your cashback has not yet been paid, this could be for a number of reasons:

•  Your available cashback balance is less than £1 – we pay cashback on available balances greater than £1
•  Your transaction has been declined by the brand or Verve – perhaps due to a partial or full refund/return, offer eligibility criteria, or brands ceasing operations for example
•  A brand may not have paid Verve in the expected payout window

If you are concerned about a specific transaction, please allow us to investigate by emailing contact@verve.cash, including as much detail about your purchase as possible (e.g., date, approximate time, amount, etc.).

Shop. Earn. Smile.

Verve makes earning cashback effortless. To earn cashback, simply:
•  Link your preferred bank account(s)
•  Navigate to the ‘Offers’ homepage
•  View all of our amazing cashback offers – search by brand or browse our categories
•  Spend as normal with our brands on your linked bank account card(s) – no need for vouchers or discount codes
•  Watch your Verve cashback balance roll in!

Some offers have specific terms and conditions, e.g. minimum spend required; not adhering to these conditions may result in ineligibility of cashback.

Verve are thrilled to have gift cards from 100+ brands available to purchase. Be sure to check our app regularly for new additions and current cashback rates.

To view all available gift cards, simply go to the ‘Gift Cards’ tab from the navigation bar in the Verve app.

After selecting a brand gift card and entering your preferred denomination, gift cards can be purchased from any bank shown under ‘Choose your bank’. You do not have to use your linked Monzo, Revolut, or Starling Bank account in order to receive cashback on gift card purchases. However, we do not currently support ApplePay, GooglePay, or other third-party wallets, e.g. PayPal.

Purchasing a gift card through Verve allows you to earn even MORE cashback!

• Choose your gift card and enter the denomination you want to purchase – each brand has a specified cashback rate.
• View the amount of cashback this purchase will give you.
• Purchase your gift card.
• Cashback will immediately be added to your ‘Lifetime Savings’ and your purchased gift card will appear in the ‘Gift Cards’ tab in the ‘Wallet’ page.
• Cashback will then be paid out to your Monzo, Revolut, or Starling Bank linked bank account.

You do not have to use your linked Monzo, Revolut, or Starling Bank account in order to receive cashback on gift card purchases. However, you must have a linked Monzo, Revolut, or Starling Bank personal banking or sole trader account to receive cashback to your account.

Each gift card brand has a specified cashback rate. After entering your desired denomination of gift card, the total cashback you would receive displays. Once you’ve completed your gift card purchase, the cashback you have earned will be added to your ‘Lifetime Savings’ and will be shown in ‘Gift Card’ tab in the ‘Wallet’ page.

Verve has partnered with Tillo, one of the UK’s leading gift card providers, to ensure you have the most rewarding gift card experience!

We’ve partnered with Truelayer, one of Europe’s leading open banking payments networks, to provide you with a secure and easy way to pay for gift cards. They are registered with the Information Commission’s Office (ICO), Financial Conduct Authority (FCA), and Confederation of British Industry (CBI).

Once you’ve successfully purchased a gift card, open the Verve app and head to your ‘Wallet’ page. Tap ‘Gift Cards’ to view your purchased gift cards.

No, physical gift cards are not available. All of our gift cards are delivered digitally in the Verve app, stored conveniently in the Wallet for use when shopping whether in-store, online or in a brand’s app.

Verve will show whether a gift card can be spent in-store, online, or both in the individual gift card pages. Gift Card Terms & Conditions vary by brand so we recommend reviewing before purchasing.

If you are shopping online or in a brand’s app, follow instructions for using a gift card at checkout. If you are shopping in-store, scan the gift card code from your phone at the till.

Not every gift card provides an updated balance as you spend. We recommend keeping track of your gift card balance and usage, and if you have any queries please contact the brand directly.

For brands that do provide a balance check, open the Verve app, navigate to the ‘Wallet’ page and select ‘Gift Cards’. From the list of your available gift cards, select the gift card for the balance check. For security, you will be asked to authenticate before the screen will display your remaining gift card balance amongst its other details. Not all brands provide us with a balance check; in these cases, please get in touch with them directly.

The expiration date of gift cards will vary by brand. You can check important information, such as your gift card’s expiration date, in the individual Gift Card’s Terms & Conditions and when redeeming your gift card.

Sorry, not at this time, but that may change in the future.

Some gift cards can be added to your Apple or Android Wallet for convenience. To do this, simply tap ‘Add to Wallet’ icon when you access your gift card.

This feature is only available on certain gift cards; refer to the brand’s specific Gift Card Terms & Conditions.

Currently gift cards are available for personal use only; this may change in the future. Once you purchase a gift card, treat it like cash. Lost or stolen gift cards cannot be replaced by Verve, Tillo, or the brand.

You may cancel a gift card purchase at any time prior to authorising funds from your bank. Otherwise, all gift card purchases are final and non-refundable.

We’re sorry to hear you’re having difficulties with your gift card. As each brand has unique Gift Card Terms & Conditions and/or instructions, please get in touch with the gift card brand. Before doing so, we recommend checking the common reasons a gift card may not work:

•  Activation issues: if you’ve only just purchased your gift card, it might still be activating.
•  Balance update: check your gift card’s remaining balance – it may have been fully redeemed or have insufficient funds for your current purchase.
•  Eligible items: Certain items may not be purchased with a gift card.
•  Store or Location issues: Stores may be experience issues with their payment systems – we recommend waiting or trying another store location where possible.
•  Usage limitations: Some gift cards are restricted to online or in-store use only – this information can be found on the brand’s gift card purchase page in the Verve app.
•  Website issues: the brand may be experiencing technical issues or high levels of website traffic – we recommend trying to complete your purchase again later.