Terms and Conditions

  1. These terms apply to any services (the “Services”) provided by Tail Offers Ltd (“Verve”, “we” or “us”), to registered users (a “User”, or ‘you”). By registering a user account with Verve and using any Verve Services via our mobile app (the “App”) as described under 2. you agree to be bound by these terms and our Privacy Policy (together the “Terms”).
  2. Scope of Verve Services
    1. The Verve Platform enables Users to make purchases from retailers, hotels and other businesses (each a “Retailer” and together the “Retailers”) which may qualify for cashback (the “Qualifying Transaction”). Verve receives a commission (the “Commission”) payable by the Retailer for Qualifying Transactions made by the User at that Retailer. Users who have entered into a Qualifying Transaction will be able to see a positive balance in the App (the “Verve Balance”). The Verve Balance will be converted into a payment to the User, within 10 business days of the Commission being received from the Retailer. The length of time it takes for Commission to be received varies by Retailer. To be clear, a Verve Balance does not itself represent a sum of money held by Verve on your behalf.
    2. Verve is not a party to any Qualifying Transactions with Retailers, and is not the seller or supplier of, and does not endorse, any of the goods or services that they make available. Thus we do not have any of the legal obligations that apply to the sellers of those goods or services. Accordingly, we have no control over or responsibility for the quality, safety, or legality of the goods or services available from Retailers, or whether the Retailer can or will supply and pass good title to any goods or services. Users should exercise no lesser degree of caution in entering into Qualifying Transactions with Retailers than they would when entering into a similar transaction elsewhere. To the extent that the law permits, you release us, our agents and employees from all liability arising out of or in connection with any Qualifying Transactions with Retailers, including (without limitation) all claims and demands relating to Qualifying Transactions (whether completed or uncompleted) with Retailers, or goods or services offered for sale or supply, or actually sold or supplied, through or in connection with any Qualifying Transactions with Retailers.
  3. Unless otherwise stated, we and/or our licensors are the owners of any materials published or used in the Services from time to time. Such materials may include logos, graphics, videos, images, software and other contents. We grant you a limited, personal, non-exclusive and non-transferable license to make use of the Services, and to download the App for your personal purposes.
  4. Some images and other contents published on our app may be stock images and are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Services, or by anyone who may be informed of any of its contents.
  5. You cannot transfer your agreement with us to another person (by selling or giving your account or allowing another to use your account). You cannot use the Services for any commercial or business purposes without our consent.
  6. The App is free to download and it is free to use the Services.
  7. You must be at least 16 years of age to obtain an account.
  8. Please note that any app store where you download the App may have its own terms and conditions, over which we have no control.
  9. You may be required to install certain upgrades or updates to our software in order to continue to use the Services. You may also be required to accept new terms of use from time to time to continue to use the Services.
  10. Keep your account details private. If you think someone may have accessed your account, send us an email immediately at contact@verve.cash.
  11. Please see our privacy policy for information about how we use and protect personal data.
  12. Please note that we are not responsible for the goods or services provided by our participating retailers.
  13. We will make reasonable efforts to keep the Services operational. However, certain technical difficulties or maintenance may, from time to time, result in temporary interruptions. We reserve the right, periodically and at any time, to modify or discontinue, temporarily or permanently, functions and features of the Services, with or without notice, all without liability to you for any interruption, modification, or discontinuation of the service or any of its functions or features thereof. We have no obligation to maintain, support, upgrade, or update the App or the Services, or to provide all or any specific content through our Services.
  14. Some of the content available may include or link to websites, services or materials that belong to third parties. Please note that your use of such third party services will be governed by the terms of service and privacy policy applicable to the corresponding third party. You acknowledge and agree that we are not responsible for the availability of any such external sites or resources, and do not endorse any advertising, products or other materials on or available from such web sites or resources.
  15. By using the Services you consent to receive electronic communications from us in accordance with our privacy policy and any permissions settings in the App.
  16. Services cannot be used in conjunction with any other discount card or voucher.
  17. You must not use the Services in any unlawful or fraudulent manner, for any unlawful or fraudulent purpose, or in any manner inconsistent with these Terms.
  18. We cannot accept liability for:
    1. Losses not caused by a breach of these terms by us or our negligence.
    2. The actions or inactions of any participating Retailers.
    3. Network failures.
  19. We have no liability to you if the goods and services provided to you by participating retailers do not meet your requirements.
  20. Should you fail to receive cashback on Qualifying Transactions, please notify us via the in-app ‘missing redemption’ functionality or by reaching out to us under contact@verve.cash. Please note we can only process missing redemptions which happened within a period of 28 days before receipt of your missing redemption notification.
  21. You agree upon demand to indemnify Verve against and to be wholly responsible for all liabilities, claims and expenses that may arise out of or in connection with (a) any breach of this Agreement by you or through your account, or (b) any transaction with a Retailer.
  22. Our use of your personal data will be governed by our Privacy Policy, which can be accessed through our website (https://verve.cash).
  23. We may alter these Terms from time to time, so please check them regularly. We will attempt to notify you of any significant changes but are under no obligation to do so.
  24. Tail Offers Ltd is a company registered in England and Wales, with company registration number 10008580. Our registered office is 15 Belgrave Square, London, England, SW1X 8PS.
  25. These terms and conditions are governed by English law and the parties agree to submit to the exclusive jurisdiction of the English courts.